Privacy Policy

Scope and Applicability

This Privacy Policy applies to all users of PraxonTech’s Services, including customers, visitors, and business partners. It complies with the Information Technology Act, 2000, relevant rules, and the Digital Personal Data Protection Act, 2023.

Information We Collect

We collect the following categories of information:
a. Personal Identification Information:

• Name, contact details, email address, and other identifiers.
• Government-issued identity documents, if required, for compliance and verification.

Location Information:

We may collect and process location data for service optimization, provided with user consent.

Financial Information:

Payment details, including debit/credit card information or UPI details, are processed via third-party payment gateways. We do not store financial data but may retain transaction records for compliance purposes.

Regulatory Information:

Compliance-related details such as business registration and licensing documentation may be collected where necessary.

Automatically Collected Information:

Device type, operating system, browser type, IP address, usage patterns, and service interaction data for analytics and service improvement.

Other Information:

Feedback, complaints, and communications made through our platform.

Purpose of Data Collection

We collect and process data for the following purposes:

• To provide and enhance our services.
• To verify identities and ensure compliance with regulatory requirements.
• To offer customer support and resolve disputes.
• To improve our platform through analytics and feedback.

Data Sharing

Third-Party Service Providers:

• Data may be shared with third-party service providers, including payment gateways and authentication services, under strict confidentiality agreements.

Legal Obligations:

• Data may be shared with government authorities or law enforcement agencies if required by law.

Internal Use:

• Authorized personnel may access data strictly for operational and support purposes.

Data Storage and Retention

We use industry-standard security measures, including encryption, firewalls, and controlled access systems. Data is retained as long as necessary to fulfill its purpose or comply with applicable laws. Non-essential data is deleted upon account deactivation.

User Rights

Users have the right to:

• Access and correct their personal data.
• Request a copy of their data in a structured format.
• Withdraw consent and deactivate accounts.
• Raise grievances regarding data handling.

Security Measures

We employ:

• SSL/TLS encryption for data transmission.
• Regular audits and access monitoring.
• Restricted access to sensitive information.

Users are encouraged to safeguard their credentials and report suspected security breaches.

Cookies and Tracking Technologies

We use cookies to enhance user experience, analyze service usage, and improve functionality. Users can manage cookie settings through their browser but may experience limited service capabilities.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their privacy policies.

Updates to the Privacy Policy

We reserve the right to modify this Privacy Policy. Any significant changes will be communicated via email or platform notifications. The latest version will always be available on our website.

Grievance Redressal Mechanism

• Name: Praxon Technovations pvt. Ltd.
• Contact: noreply@arovia.in
• Phone: +91-993-091-4959

Users can contact the Grievance Officer for any data privacy concerns.

Jurisdiction

Any disputes related to this Privacy Policy shall be governed by the laws of India and will fall under the exclusive jurisdiction of the courts in [Jurisdiction Location].